Thank you for shopping with Krupa's Jewellery. We are committed to providing a smooth, secure, and reliable shopping experience. Please read our Shipping & Payment Policy before placing your order.

Shipping Policy

Order Processing

• All orders are processed after successful payment confirmation.

• Orders are typically processed within 1–3 business days.

• Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

• Delivery usually takes 3–7 business days, depending on your location.

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

• Any free shipping offers will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, tracking details will be shared through the contact information provided during checkout, where available.

Delivery

• Please ensure that your shipping address, mobile number, and other details are accurate.

• Krupa's Jewellery is not responsible for delivery delays or failed deliveries due to incorrect or incomplete information provided by the customer.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos or a video of the product and its packaging. We will review your request and provide an appropriate resolution.

Payment Policy

Payment Method

We currently accept online payments only through Razorpay.

Razorpay supports multiple secure payment options, including:

• UPI

• Credit Cards

• Debit Cards

• Net Banking

• Supported Digital Wallets

The available payment options are displayed securely during checkout through the Razorpay payment gateway.

Payment Security

• All payments are processed securely through Razorpay using industry-standard encryption and security practices.

• Krupa's Jewellery does not store your debit card, credit card, CVV, UPI PIN, or online banking credentials.

• Your payment information is handled directly by Razorpay in accordance with its security and privacy standards.

Order Confirmation

Once your payment is successfully completed, you will receive an order confirmation. Your order will be processed after payment verification.

Failed Payments

If a payment fails but the amount has been deducted from your account, it is generally reversed automatically by your bank or Razorpay within a few business days. If the issue is not resolved, please contact your bank first or email us for assistance.

Pricing

• All prices on the website are listed in Indian Rupees (INR).

• Prices are subject to change without prior notice.

• We reserve the right to correct any pricing errors if they occur.

Contact Us

If you have any questions regarding shipping or payments, please contact us:

Krupa's Jewellery

Email: krupassjewellery@gmail.com

Website: https://krupasjewellery.com

We appreciate your trust in Krupa's Jewellery and are committed to providing a secure, reliable, and enjoyable shopping experience.